How to buy & FAQs
1. What is the procedure to buy products?
Select product of your choice from category or search from search box.
Once you are on the product page select options (if any) and click on 'Buy Now' button.
You can add any number of any products to your shopping cart. You can see the shopping cart any time.
Once you finalize your shopping, go to checkout option.
If you are not registered user on our website, you must register yourself with correct information before placing the order. If you are already registered login with your user id and password.
Select payment and shipping options. If you wish to pay online, make the payment with Credit Card/Debit card, PayPal or Net banking.
There is no need to send confirmation if you see "Thank you" page on our website.
If you wish to pay offline, select other methods and confirm the order. After making the payment inform us about your payment on this page (Payment Information).
You will be provided a order number which you can quote for any further communication with us.
Check the video below for order placement on our website.
2. How do I get quotation from robokits?
Quotations can be generated online directly through our website in same way as you place order with us.
Just select products you want to order and add them to your cart.
Login in to your account or create a new account on our website to go forward.
Once you have logged in click on checkout and select correct shipping and billing address.
Select "Generate Quotation" as the payment method and go ahead to step 3 and click "Confirm the order" button.
You will be given a order number and robokits will send formal quotation to your email id in PDF format.
Check the video below for order placement on our website.
3. Once I make payment in how many days will I receive my order?
We ship the order on the same working day on which we receive your payment before 4PM if all the products you have ordered are in stock. Please check availability on product page.
We use best courier service Bluedart to deliver most of our parcels. In case your area is not served by bluedart we choose DTDC/Speed post for delivery.
You should receive the products within 1-3 working days normally after we ship the products. It may even take 6-7 days if you are located at remote location.
To estimate time of shipping please check http://www.bluedart.com/transittime.html . Origin city should be Ahmedabad. Make sure your pin code is served or not by bluedart from http://www.bluedart.com/locationfinder_domestic.html.
Delivery time depends upon the customers address. We choose the best suitable carrier to your address and send parcels through that.
In most major cities the order is delivered on next working day. For other location it may take few more days depending upon your location.
The time quoted by Robokits is best possible time. It will completely depend upon the courier service to deliver the parcels on time. In case of any delays due to third party carrier ROBOKITS will not be responsible.
4. How to get products from our office in Gandhinagar?
We do not have a retail strorefront at ahmedabad office. It is only a development, production and stocking facility open from 9:00AM to 5:00PM.
All the products listed on our website are stocked at our Gandhinagar office and will be available ready in stock, however some products which requires assembly like drones and robots are not kept ready and are assembled on order.
We prefer customers to order items from our website and confirm whether the order is ready for pickup or not and then visit our office for pickup.
In case the order is not generated through our website customers may need to wait for longer period of time at our office as we give preference to already generated orders.
5. How to check total amount I need to pay for items I want to order?
Please check the product price does not include taxes, handling & shipping charges hence if you only deposit amount shown on our website we will not be able to ship your order.
Please generate order on our website and you will come to know total amount including taxes, shipping and discounts.
6. Can I place orders by phone or email?
No, We do not accept orders by phone or email as it becomes a big hassle for us and the customer as there are chances of miscommunication with customers and create problems in future.
If the order is not generated we can not provide warranty and future support to customers without any reference or Order number on our website.
7. I do not have credit card, can I still buy products from you?
Yes, of course. You can deposit Cash/Cheque/DD in our bank account as well as you can transfer funds from your bank account if you have net banking facility. Please check how to pay section below.
8. Do you have any dealers from where we can buy products?
No, We do not have any dealers. All the information of all our products are on our website. You can directly buy from our website and we will send the products through courier directly to your address.
If you want you can pickup your parcel from our Gandhinagar office only after placing order through our website. Please confirm whether the order is ready or not before visiting us to avoid waiting at our office. Timings for pickup from our office is between 10 PM to 6 PM on all working days.
9. I want to buy a product from you which is not listed on your website. How can I buy that product along with my order for other items?
For all the items which are available on the website, please generate an order. Send us an email on firstname.lastname@example.org with your order id for any further requests.
10. What are the discount options?
We always try to sell the products at minimum possible price for retail customers however if you have higher quantities we can provide you suitable discounts.
Further discounts are only possible if your order is above Rs.15,000. Just create order on our website and contact us at email@example.com for further price reduction.
11. We are conducting a workshop, Can you provide kits for us?
Yes, We are already providing kits to many individuals and organizations at very competitive prices. For more information contact us with complete details at firstname.lastname@example.org . Contact us before at least 2-3 weeks before the date of your workshop so that there are no hassles in the deal.
We can also conduct workshops for basic to advance robotics and microcontrollers. Please contact us at email@example.com for more details.
12. Can I get products on COD basis?
Yes we offer COD orders upto Rs.20,000. Higher amount orders COD is unavailable.
13. Does Robokits give warranty on products?
We give warranty of different periods for most of our products. Please check product page for warranty period.
14. What is covered under warranty?
Warranty is provided to ensure that Robokits provides quality products and continue to improve products against general problems. However due to the kind of products we sell, its very easy to blow up the product due to many reasons like improper signals or power supply etc. We provide conditional warranty only in case there is genuine fault in the product.
Warranty is provided mainly against non proper components/parts used in some products such that the product does not work properly or non proper assembling or manufacturing defects.
Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact Robokits within 7 days after receiving the parcel or else the warranty will be void.
Robokits is not responsible for improper installation or carelessness of users while handling the products.
15. How do I claim warranty on my product?
Many a times customers do not check the product properly and claim warranty on the fully working product. We recommend you to go through all documentation provided by Robokits for the product. In case even the problem still persists please send write-up of testing procedure that you have applied and the results to our email id firstname.lastname@example.org. Please check our reply with all guidelines. Most probably the problem must be solved.
Please do not claim warranty until you are very sure that the product is faulty.
If there is any visible problem with the product please send us photograph of the products and we will send replacement free of cost in case we are convinced that the product is to be replaced under warranty.
If there is any functional problem the customer will need to return the product back to us for testing.
Shipping charges for returning the product is responsibility of the customer.
In case of genuine fault the product will be replaced at the earliest and shipped back to you free of cost.
In case there is no problems or warranty terms are void Robokits can ask customer to pay shipping charges for returning the product.
In case even the warranty is void due to some reason and the product is not damaged permanently we may repair the product and ask customer to pay repair and shipping charges for returning the product.
Warranty can be claimed only once per order.
Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small writeup via mail or a hardcopy in the package about the problem.
Products returned under warranty are tested only once in a week on wednesday mornings by product developers at robokits to check the nature of the problems and to avoid such problems in future. If your product reaches to us on Wednesday afternoon the product will be checked on next Wednesday.
The products should be returned to "Robokits India, B1+B2+B3/5 GIDC Electronics Estate, Sector 25, Gandhinagar, Gujarat, India."
All communications related to warranty must be sent to our email id email@example.com. We cannot handle such queries on phone. Please quote your order number in all communications.
16. Will Robokits suggest products for my application?
We can suggest products for your application. Please send us a mail on firstname.lastname@example.org for the same. Phone support may not be provided for the same.
Our executives will try to suggest best possible items for your applications but we do not take any type of responsibility of items suggested by any means of communication will definitely work in your application. Also we will not be responsible to replace / take back the product recommended by us.
17. I have ordered a product which is Not of any use or not required to me. Will Robokits replace or refund payment if I return the product?
We do not accept returns of products in any case if they are as per the specs provided by Robokits.
We will try to suggest best possible items for your applications but we do not take responsibility of items suggested by any means of communication will definitely work in your application. Also we will not be responsible to replace / take back the product recommended by us.
Since we provide technology products customers should choose items depending upon their knowledge and understanding about that product. We can try to help as we can for providing basic information but Robokits is not liable if the customer cannot use that product with any external circuits/mechanism/application.
18. How to Pay?
Credit / Debit Card payment
Deposit Cash/Cheque/DD in our account
Net-Banking (Electronic Funds Transfer, NEFT/RTGS)
Send Cheque/DD by Postal Mail
Wire Transfer (TT)