Warranty and Returns
What is the warranty provided by Robokits ?
We at Robokits assure you of providing an accurate description and standard industrial quality products on the website. All our products would be covered under manufacturing defect warranty and would be repaired / replaced if found defective. If any product is found to be not working or not matching the description of the website, the same needs to be informed to Robokits India via email on firstname.lastname@example.org within a period of 5 days from delivery of the product to avail the warranty.
Please note that if the product is modified / damaged due to improper handling, reverse polarity voltage input, overloading, short circuit or ESD the warranty will be void.
How do I claim warranty for the products?
Please email Robokits India with the details of the problem faced in the product along with relevant images / operating video. Our customer service department will check the details and if required issue a Return Merchandise Authorization (RMA) number.
After the RMA number is issued, the customer has to courier the product to the below address mentioning the RMA number on the return box. The address for courier is :
B1+B2+B3/5 GIDC Electronics Estate,
Sector 25, Gandhinagar - 382044,
Once the product is received, our technical services department will check and update within 48 hours of receiving the parcel.
My product is out of warranty but not working somehow, can Robokits repair my product?
Yes, for sure. If the warranty is over it doesn't mean that our responsibility towards the sold product is over. We provide repairing service at minimal possible rates. Please reach out to us at email@example.com and we shall be glad to help you.